Bit51 is excited to announce it has partnered with FooPlugins to help bring the best in plugins and plugin support to the WordPress community.
Better WP Security has come an awfully long way since I first put it in the WordPress.org plugin repository almost three years ago. I remember at the time thinking of how great it would be if it could just get to 100 downloads. Well, a few months later Better WP Security passed the 100 downloads mark at which point I thought well, it would be cool if it could get to 500 downloads. After 500 my target went to 1,000 then 5,000, and so on. Today Better WP Security sits at over 640,000 downloads and has become a bonafide source of revenue in making Bit51 self-sustainable.
As grateful as I am for Better WP Security’s success, fame has not come without its own problems. In particular, with so many folks using such a complex plugin the support queue has simply grown beyond what I have time to manage. I’ve tried to respond to this by letting the community handle the WordPress.org support forum (with some success) and by personally handling all email that comes to me. Despite the best of intentions however the time I spend supporting Better WP Security has simply grown to the point where it takes up more hours than I have each week resulting in a lot of annoyed people and almost no time to actually work on improving the plugin itself.
The fact is I’ve needed help managing the support and success of Better WP Security for quite some time and while Better WP Security has been successful it hasn’t been successful enough to hire help so instead I’ve done the next best thing, I’ve found a partner.
After months of searching for the right fit in some pretty awesome plugin shops I’ve decided to partner with Adam and Brad over at FooPlugins (home of the really awesome FooBox plugin). Together with Bit51 I believe FooPlugins has the right experience to help bring Better WP Security forward to a larger audience while helping to keep support and development in check resulting in a much improved experience for everyone.
So what does this mean?
In a nutshell it means more support and better plugins.
As of today folks will have a couple of sources for support on the Better WP Security plugin. First, with more time available you will see quite an improvement in the documentation offered here on Bit51 (something I’ve been wanting to do for a long time) to help with common issues. If that’s not enough the WordPress.org support forum will still be there to provide community based support sourced from 100s of thousands of users who actually use the plugin and generously offer their time and expertise helping others solve their own issues. Finally, for when you really get stuck Better WP Security will offer a premium support solution with a guaranteed 24 hour response provided Monday – Friday by FooPlugins. This will make sure folks who need support can get it, without question, as quickly as possible.
Better yet, now that support isn’t an issue I’ll have a lot more time to make Better WP Security better! While there will always be a free version on WordPress.org that will continue to be improved, starting this summer I am also pleased to announce a Pro version of Better WP Security with more features and more support to make your site more secure than ever.